Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our service vehicles are fully stocked with common replacement parts, so many repairs are completed in a single visit. For complex issues or if parts need to be ordered, we'll provide a temporary solution to keep your door operational. Our 2-hour response guarantee means help is always on the way quickly.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: normal wear and tear over time (most motors last 10-15 years), power surges, overheating due to lack of maintenance, stripped gears from forcing a stuck door, or electrical issues. Regular maintenance significantly extends motor life. Warning signs include slow operation, unusual noises, or the motor running but not moving the door.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your project affordable. Contact us for current rates and terms. Many customers find that the energy savings from an insulated door help offset the monthly payment.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, including removal of the old door. More complex installations with custom sizes or additional features may take longer. We always aim to complete installations in a single visit so you can start enjoying your new door right away.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance includes a 25-point safety inspection, lubrication of all moving parts, balance testing and adjustment, hardware tightening, opener performance check, safety sensor alignment, weatherseal inspection, and a detailed report of our findings. Regular maintenance prevents 90% of emergency repairs.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They undergo continuous training to stay current with the latest garage door technologies and safety standards. We're also proud members of IDEA (International Door Association) and maintain BBB A+ accreditation.

Question 7

Do you provide emergency services on weekends and holidays?

Accepted Answer

Yes, we offer 24/7 emergency service every day of the year. Garage door emergencies don't wait for business hours, and neither do we. Best of all, we don't charge extra for after-hours or weekend emergency calls.

Question 8

What warranty do you offer on repairs and installations?

Accepted Answer

All our work is backed by a comprehensive 1-year warranty covering both parts and labor. Many manufacturer warranties on new doors extend 10-25 years. We stand behind our work and will make it right if any issues arise.

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